Landlord insurance is built on 4 core pillars; Building insurance, Contents Insurance, Loss of Rent, and Public Liability Insurance.
Landlord Insurance
Building Coverage
The Building Coverage section are often comprehensive, offering protection for the structure of your residential investment property up to the Sum Insured against a wide range of Defined Events. This includes expected perils like Fire, Storm, Flood (unless specifically excluded on your certificate), and Theft, explosion, and lightning. Additional benefits are also provided, such as cover for Emergency Service Damages and Tax Audit Fees. We often recommend an “Accidental Damage” level of coverage which is usually the most comprehensive, targeting any damage to the building which is accidental in nature.
What’s often interesting to find isn’t included is that cover for fences or gates, landscaping, trees, or paths could either be capped or excluded, among other items. This is why you must read your policy documents and PDS to determine what is covered and what is not. Furthermore, cover may not extend to damage caused by erosion, subsidence, landslip, or landside, unless directly caused by and occurring within 72 hours of an insured event like a Storm. There is also a specific exclusion for damage arising from your failure to maintain the property in a good state of repair, such as from blocked drains or roof gutters overflowing due to debris. This is usually the most frequent issue that occurs during claims. A roof leak from a storm causes damage, and the insurer will often say the roof leak was due to poor maintenance, and not caused by the storm. Regular, documented maintenance of your property is the best asset to have on hand for these situations.
Contents Coverage
Contents Coverage insures property belonging to the property owner, covering items like domestic furniture, moveable carpets, floating timber floors, and household goods. The policy provides coverage for similar Defined Events as the building, including Fire, Theft, and Storm up to the Contents Sum Insured. What is often confusing or excluded are the specific limitations on high-value and personal items: Personal Effects (like spectacles, sporting equipment, handbags) are often capped, and there is an explicit exclusion for items like furs, jewellery, gold/silver articles, and works of art unless otherwise agreed to.
Loss of Rent Coverage in Holiday Property Insurance
The Loss of Rent section is a crucial component for investors, designed to replace the rental income stream that stops when the property becomes Uninhabitable due to an insured event. This section is activated when the property sustains physical loss or damage from a Defined Event (like fire, storm, or flood) and is rendered unfit to live in for a period of time. Other triggers include being untenantable due to the death of a Tenant or a Tenant refusing to vacate after the documented booking ends. The insurer calculates the lost rent based on the actual amount lost, referring to returned or unpaid rent from bookings, rental agreements, and historical rental records. So, it is crucial you have a good record keeping system and can present these documents when a claim occurs. However, an important note, these sections often include an underinsurance clause: if you have insured for less rent compared to the total annual rent you actually receive, the claim payment will be proportionately reduced (not good.) Some clients may do this to save on premium now, but lose out big when going to make a claim.
Legal Liability as a Property Owner
Legal Liability is a vital cover for any investment property owner, protecting you against legal claims where you may become legally responsible for death, bodily injury, illness, or physical damage to someone else’s property occurring at your property. This cover is essential because the activity of short-term letting is often viewed as a commercial activity, which may invalidate the liability cover on a standard Home and Contents policy. Landlord policies often provide a maximum limit of up to $20 million for this coverage. Claims are covered only when arising from your actions or inactions as the property owner.. Crucially, the policy excludes liability arising from any business or occupation carried on by you other than that of landlord, reinforcing its specialised nature for rental investments.
Common Claim Denials & Exclusions
Our experience with claims shows that most disputes arise from three core exclusions that investors overlook. Understanding these is vital for achieving a higher level of confidence in your policy.
1. General Wear and Tear vs. Sudden Damage
Landlord Insurance will not cover gradual deterioration. You are still responsible for maintaining your property.
- What is NOT Covered: Fading paint, worn-out carpets, a broken 15-year-old oven, or leaks caused by deferred maintenance (e.g., mould resulting from a long-term pipe leak).
- What IS Covered: A sudden, unexpected event, such as a burst pipe, accidental tenant damage (if covered by policy wording), or fire damage.
- Expert Advice: Insurers expect you to conduct regular property inspections and maintenance. Negligence or deferred maintenance is a leading cause of claim denial.
2. Unoccupied Property Exclusion
Most policies impose strict time limits on how long a property can be vacant before coverage is severely limited or voided.
- Typical Clause: Coverage is often limited if the property is unoccupied for more than 60 or 90 consecutive days.
- The Broker’s Role: If your property will be vacant for an extended period (e.g., during major renovations or between long tenancies), you must notify your broker to secure a vacancy endorsement or a different policy type to maintain full protection.
3. Non-Disclosure
One of the most frequent and costly claims in Australia is water damage.
- The Brokerage Insight: Insurers view a failure to replace old, aging flexi-hoses or clean gutters as a maintenance failure, leading to potential claim reduction or denial.
- Your Duty: Proactive and documented maintenance (e.g., receipts from plumbers and gutter cleaners) provides a crucial defence against an insurer claiming you neglected your duty as a landlord.
The Broker Difference
Choosing a broker over a direct insurer or comparison site is the decisive factor for any residential investment property. It provides further risk mitigation by adding another professionals pair of eyes to your profile.
- Tailored Market Access: We work with specialist landlord underwriters and insurers to match your unique property and tenancy profile to the best policy wording.
- Strata Expertise: We have dealt with the complexities of Strata property ownership, ensuring you don’t over-insure the building (which the Body Corporate covers) or under-insure the contents and tenancy risks (which are yours).
- Seamless Renewals: As your dedicated account manager, we manage the entire renewal process, reviewing policy wordings and market prices six weeks before expiry, saving you the time and stress of annual remarketing
Frequently Asked Questions
No, it is not legally compulsory like CTP (Compulsory Third Party) insurance. However, it is highly recommended by every financial planner and property investment expert as an essential financial risk management tool. Many mortgage lenders also require proof of building insurance (though not often the tenant-related components).
Not always. Standard policies frequently exclude damage caused by animals or pets. If you allow pets, you must specifically review the PDS or seek a policy with a dedicated pet damage endorsement, which is often an optional add-on. We can help you find policies that include this cover.
A furnished property requires a significantly higher Contents Sum Insured to cover all the furniture, beds, appliances, kitchenware, and décor you provide. You need to maintain a detailed inventory of these items for valuation and claim purposes.
Most policies provide a grace period (e.g., 60-90 days) during which the property is covered while unoccupied. However, if the vacancy extends beyond this limit, you must inform your insurer, as failure to do so can void your cover in the event of a claim.
Finding Balance of Risk and Cost
We have 15+ years assisting the General Insurance market throughout Australia with Real Estate Agencies standing out as a core client profession. The financial stakes and the ethical obligations are exceptionally high, dealing with first time buyers, to long time investors, and everyone in between. Agents are fiduciaries, entrusted with managing clients’ largest assets, and for mum and dad investors, likely the biggest spend of their life, making the industry inherently prone to claims of professional negligence and breach of duty.
Real estate agents deserve comprehensive coverage beyond simple quoting systems and this guide is designed to peel back the layers of insurance to provide an insight into the risks and solutions available. It is a roadmap for embedding robust compliance and risk management practices into your daily operations. Your insurance portfolio from PI to Cyber should not just be a cost centre, but a complete financial shield that protects your hard-earned reputation, your personal liability, and the long-term success of your agency.
You need fast quotes and strong protection. Click here or call us now for a simple, quick quote on your Real Estate Agent cover.
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